In general, our products in European Union are shipped with DHL. We charge a flat postage fee of 16€ for our deliveries within Germany
For our deliveries within the European Union we charge a fee of 39€:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Vatican, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Schweiz, United Kingdom
For deliveries to other countries or any worldwide shippings , a non-binding inquiry can be made to us.
Payment options:
Easy Bank Transfer to our German Bank Account without any extra charge
VISA, Mastercard, American Express Credit Cards with a surcharge of 3%
PayPal payments may occur a surcharge of 3%
General Delivery and Payment Conditions
Article 1: Applicability, definitions
1. These terms and conditions apply to every offer and every purchase agreement
sale of wwwulumed.net established in Netherlands to be called “the seller”.
2. The buyer will be further referred to as “the other party”.
3. A number of provisions in these general terms and conditions relate to a natural person
who does not act in the exercise of a profession or business. In these provisions becomes the other party
referred to by the term “the consumer”.
4. In these general terms and conditions, “in writing” means: by letter, by e-mail, by fax or
any other means of communication which, in view of the state of the art and in the
social views can be equated with this.
5. It may not apply (part of a) provision of these general terms and conditions
conditions do not affect the applicability of the other provisions.
6. These general terms and conditions also apply to an agreement
resulting repeat or partial orders.
Article 2: Offer and prices
1. All offers and quotations issued by the seller are without obligation, unless stated in the offer
whether the quotation has explicitly stated otherwise.
2. The prices stated in the offer, price lists, catalogs, etc. are inclusive of VAT and exclusive
any costs, such as transport and shipping costs and administration costs, unless otherwise stated
mention.
3. All prices stated in price lists, catalogs and other information are as accurate as possible
specified but not binding on the seller.
4. The offer and / or the price does not automatically apply to repeat orders.
5. a. If between the date of the conclusion of the agreement and its implementation
the seller (cost) price-increasing circumstances arise as a result of legislation and regulations,
currency fluctuations, price changes at third parties engaged by the seller or
suppliers or changes in the prices of the required materials, raw materials, etc.
The seller is entitled to increase the agreed price accordingly and to the other party
to charge.
b. In case of price increases within 3 months after the conclusion of the agreement, the other party is
authorized to dissolve the agreement by means of a written notification. If the
the other party has not let the seller within 14 days after notification of the price change
knowing that he wishes to make use of his right of dissolution, the seller may assume that
the other party will not dissolve and has agreed to the price change.
Article 3: Establishment of agreements
1. Subject to the provisions below, an agreement with the other party will only be concluded
after the seller has expressly accepted an order in writing, or has started
made with the execution of the agreement or by delivering the products.
2. The seller will provide the following information with the product or service to the other party, in writing or
in such a way that it can be accessed by the other party in an accessible manner
stored on a durable data carrier, enclose:
a.the visiting address of the location of the seller where the other party can go with complaints;
b. the conditions under which and the way in which the consumer uses the right of withdrawal
can make, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about guarantees and existing service after purchase;
d. the information included in paragraph 6 of this article, unless the seller has already provided this information to the
the consumer has provided before the execution of the agreement;
e. the requirements for terminating the agreement if the agreement has a duration of
is more than one year or of indefinite duration.
3. In the event of an extended transaction, the provision in the previous paragraph applies only to the first
delivery.
4. Each agreement is entered into under the suspensive conditions of sufficient
availability of the affected products.
5. In a written confirmation, the other party confirms at least the following:
a.the main characteristics of the product;
b. the price including VAT;
c. the costs of delivery;
d. the method of payment, delivery and implementation of the agreement;
e. the seller’s visiting address.
Article 4: Engaging third parties
If, according to the seller, proper execution of the agreement requires this, the seller may
have certain deliveries made by third parties.
Article 5: Confidential information
1. The seller undertakes to maintain confidentiality of all information he receives in the context of concluding
and execution of the agreement from or about the other party and of which the
the other party has indicated that it concerns confidential information or of which the seller is aware
or can reasonably know that this information must be treated confidentially. The salesman
will only provide this information to third parties insofar as this is necessary for the implementation of
the agreement.
2. The seller will take all reasonable precautions to protect the confidentiality
to keep information confidential and guarantees that its employees and / or other persons under
his responsibility in the implementation of the agreement is also involved
will keep this duty of confidentiality.
3. The duty of confidentiality does not apply if the seller as a result of legislation and / or regulations or a
court order is obliged to disclose the confidential information and does not agree
can invoke a legal or a right of non-disclosure permitted by a judge. This one
The exception also applies to employees and other persons as referred to in the previous paragraph.
Article 6: Delivery, delivery times
1. An agreed delivery period does not start until the time that the seller has received all for the
delivery necessary information and any agreed (advance) payment of the
other party has received. If this causes a delay, the delivery period will be to
proportionally extended.
2. Agreed delivery terms can never be regarded as strict deadlines. If
if the seller does not or not timely fulfill his delivery obligations, the other party must notify him in writing
notice of default and allow a reasonable period of time to meet these delivery obligations
to fulfill.
3. In the case of agreements with consumers, the ordered products will be no later than 30 days after the
accepted order. If delivery is impossible within this period, the
the seller will inform the consumer of this as soon as possible. The consumer then has the
possibility to make any advance payments from the seller within 1 week of this notification
to be recovered. If the consumer makes use of this option, the seller will already
refund the amount paid by the consumer within 30 days after the chargeback.
4. The seller is entitled to deliver in parts, each partial delivery being possible separately
will be billed.
5. The risk for the products to be delivered is transferred to the other party at the time of delivery. This
is the moment when the products to be delivered leave the premises, warehouse or shop of the seller
leave or the seller has informed the other party that these products can be supplied by him
be collected.
6. Contrary to the previous paragraph, for consumers, the moment of delivery is the moment at which the
products are actually available to them.
7. Shipment or transport of the products (unless agreed otherwise) takes place at the expense of and
risk of the other party and in a manner to be determined by the seller. The seller is not
liable for damage of any kind – whether or not to the products themselves – that connection
keeps track of the shipping or transportation.
8. Contrary to the previous paragraph, the dispatch or transport of the products applies to consumers
takes place at the risk of the seller, but at the expense of the consumer.
9. If, due to a cause within the risk sphere of the other party, it turns out that the
to deliver the ordered products (in the agreed manner) to the other party or not
are collected, the seller is entitled to the products at the expense and risk of the
store the other party. The counterparty must notify the seller within a period set by the seller
period after notification of the storage to enable the products to be delivered or the
pick up products within this period.
10. If the other party remains in default after the period referred to in the previous paragraph
purchase obligation, he is immediately in default. The seller is then entitled to the
agreement with immediate effect by means of a written notification in whole or in part
dissolve and sell the products to third parties without leaving the seller a
obligation to compensate damage, costs and interest. The foregoing is without prejudice to the
obligation of the other party to reimburse any (storage) costs, damage caused by delay,
loss of profit or other damage or the seller’s right to still demand performance.
Article 8: Guarantees
1. The seller guarantees that the delivered goods comply with the agreement, with that
understanding that:
minor deviations accepted in the industry with regard to specified sizes, weights, numbers,
discolouration and minor mutual color deviations etc. do not count as a shortcoming on the side
from the seller.
b. no complaints are possible with regard to imperfections in or properties of products
which are made from natural materials or raw materials, if these are imperfections or
properties are inherent to the nature of these materials or raw materials.
2. If the purpose / destination for which the other party wishes to process the products,
processing or use deviates from the usual purpose / destination of these
products, the seller only guarantees that the products are suitable for this purpose / these
destination if he has confirmed this in writing to the other party.
3. The other party cannot invoke the guarantee if:
a.the other party has not yet paid the agreed price for the products;
b. due to improper use or use contrary to the intended purpose of the goods supplied or by or
instructions, advice, instructions for use, package leaflets, etc. provided on behalf of the seller;
c. due to improper storage (storage) or maintenance of the products;
d. due to errors or omissions in the information provided to the seller by or on behalf of the other party
information;
e. by the choice made by the other party with regard to the products to be delivered;
f. by or on behalf of the other party repairs or other work or operations to the
delivered without the explicit prior consent of the seller.
4. The previous paragraph does not apply to the consumer.
5. Any defects or incorrectly delivered products must be returned to the
seller must be notified in writing. Return of the products must be made – before
as far as reasonably possible in the original packaging and in new condition.
Article 9: Complaints procedure
1. The seller has a sufficiently publicized complaints procedure and handles the
complaint in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be within 14 days after the consumer
the defects have been found, fully and clearly described and submitted in writing to
the salesman
3. A complaint does not suspend the seller’s obligations, unless the seller is in writing
indicates otherwise.
4. The previous paragraph does not apply to the consumer.
5. Complaints submitted to the seller will be calculated within a period of 14 days from the
date of receipt. If a complaint requires a foreseeable longer processing time,
the seller will reply within 14 days with acknowledgment of receipt
and an indication when the consumer can expect a more detailed answer.
6. If the complaint cannot be resolved by mutual agreement, a dispute arises that is susceptible
for the dispute settlement.
7. In case of complaints, the other party must first turn to the seller. For complaints that are not accepted
can be resolved by mutual agreement, the consumer can register the complaint via the
European ODR platform (http://ec.europa.eu/odr).
8. The other party must enable the seller to investigate the complaint and all relevant information
provide information to the seller. If for the investigation of the complaint return shipment
necessary, this will take place at the expense of the other party, unless the complaint is subsequently well-founded
appears to be. The transport risk is always for the other party.
9. In all cases, return shipment takes place in a manner to be determined by the seller and in the
original packaging or packaging.
10. No complaints are possible about products of nature and / or after receipt by the other party
have been changed or have been fully or partially treated or processed.
11. In the event of a justified appeal to the warranty or if the complaint is declared well-founded, the
seller – at his choice – arrange for replacement or repair of the products free of charge, then
for a refund of or a discount on the agreed price. If there is any
additional damage, the provisions of these general terms and conditions apply
included liability article (article 9).
12. Contrary to the previous paragraph, the consumer has a justified claim on the warranty or
Declaration of the validity of the complaint the choice between repair or replacement of the products, unless this is stated in
reasonableness cannot be expected of the seller. In the latter case, the consumer may use the
dissolve the agreement by written notice or a discount on the agreed price
desire.
Article 9: Liability
1. The seller accepts outside the explicitly agreed or given guarantees by the seller
no liability whatsoever.
2. Without prejudice to the provisions of the previous paragraph of this article, the seller is only liable for
direct damage. Any liability of the seller for consequential damage, such as trading loss,
loss of profit and / or loss, delay damage and / or personal or personal injury, is expressly
excluded.
3. The other party must take all those measures that are necessary to prevent or limit
of the damage.
4. If the seller is liable for damage suffered by the other party, the
compensation obligation of the seller is always limited to a maximum of the amount due
the insurer, where appropriate. If the insurer does not pay or the
damage is not covered by an insurance policy taken out by the seller, is the obligation to pay compensation
the seller limits to a maximum of the invoice amount for the delivered products.
5. The other party must inform the seller within 6 months of becoming aware of or
could have been aware of the damage he suffered.
6. Contrary to the previous paragraph, a period of 1 year applies to the consumer.
7. The seller is not liable in the cases referred to in article 9 paragraph 3.
8. In the cases referred to in article 9, paragraph 3, the other party is fully liable for all thereof
resulting damage and expressly indemnifies the seller against all claims from third parties to
compensation for this damage.
9. The limitations of liability included in this article do not apply if the damage is too
due to intent and / or willful recklessness on the part of the seller or the managerial staff
management level or if mandatory legal provisions oppose this.
Article 10: Payment by non-consumers
1. The seller always has the right to (partial) advance payment or any other security
to demand payment from the other party.
2. Payment must be made in the manner indicated in the order confirmation referred to in
Article 3 paragraph 2 and failing that: cash on delivery. Payment by other means is only
permitted if the parties have explicitly agreed this in writing.
3. If the parties have agreed on payment after receipt of an invoice, payment must be made within
an expiry period of 14 days after the invoice date, unless the parties agree otherwise in writing
payment term have been agreed.
4. If an invoice has not been paid in full after expiry of the period referred to in the previous paragraph
or no direct debit has taken place, the other party owes the seller to
starting from the expiry of that period, default interest of 2% per
month, where a part of a month is counted as a whole month.
5. If payment is still not made after a reminder by the seller, the seller will also have it
right to charge the other party extrajudicial collection costs.
6. The extrajudicial collection costs referred to in the previous paragraph amount to:
a.15% of the amount of the principal on the first € 2,500.00 of the claim (with a
minimum of € 40.00);
b. 10% of the amount of the principal over the next € 2,500.00 of the claim;
c. 5% of the amount of the principal over the next € 5,000.00 of the claim;
d. 1% of the amount of principal over the next € 190,000.00 of the claim with a
maximum of € 6,775.00.
7. In the absence of full payment by the other party, the seller is entitled to the
agreement, without further notice of default, by means of a written statement
to suspend obligations under the agreement until the other party has paid.
The seller also has the aforementioned right of suspension if he has already done so before the other party
default with the payment has valid reasons to the creditworthiness of the other party
to doubt.
8. Payments made by the other party will first be deducted by the seller from
all interest and costs due and subsequently on the due and payable invoices that have been outstanding the longest,
unless the other party states in writing at the time of payment that this relates to a later invoice.
9. The other party may not set off the seller’s claims against any
counterclaims he has against the seller.
Article 11: Payment by consumers
1. The seller always has the right to (partial) advance payment or any other security
demand payment from the consumer. The requested prepayment will be up to 50% of the
agreed price.
2. Payment must be made in the manner indicated in the order confirmation referred to in
Article 3 paragraph 2 and failing that: cash on delivery. Payment by other means is only
permitted if the parties have explicitly agreed this in writing.
3. If the parties have agreed on payment after receipt of an invoice, payment must be made within
an expiry period of 14 days after the invoice date, unless the parties agree otherwise in writing
payment term have been agreed.
4. If an invoice has not been paid in full after expiry of the period referred to in the previous paragraph
or no direct debit has taken place, the consumer is to the seller with
starting from the expiry of that period, default interest of 2% per
month, where a part of a month is counted as a whole month. After every time
At the end of a year, the amount on which the interest is calculated is increased by the over that
year of interest due.
5. If payment is still not made after a reminder by the seller, the seller will also have it
right to charge the consumer extrajudicial collection costs. In addition, the
Seller will give the consumer a minimum of 14 days for the aforementioned reminder
to pay.
6. The extrajudicial collection costs referred to in the previous paragraph amount to:
a.15% of the amount of the principal on the first € 2,500.00 of the claim (with a
minimum of € 40.00);
b. 10% of the amount of the principal over the next € 2,500.00 of the claim;
c. 5% of the amount of the principal over the next € 5,000.00 of the claim;
d. 1% of the amount of the principal over the next € 190,000.00 of the claim.
7. In the absence of full payment by the consumer, the seller is entitled to the
the agreement, without further notice of default, by means of a written statement
to suspend obligations under the agreement until the consumer has paid or
has provided adequate security for this. The seller has the aforementioned right of suspension
also if he has well-founded reasons before the consumer is in default with the payment
to question the consumer’s creditworthiness.
8. Payments made by the consumer are first deducted by the seller from
all interest and costs due and subsequently on the due and payable invoices that have been outstanding the longest,
unless the consumer states in writing with the payment that this relates to a later one
invoice.
Article 12: Retention of title / non-transferability of rights and / or obligations
1. The seller reserves the ownership of all delivered and delivered to the other party
products until the time when the other party has all its payment obligations to the seller
satisfied.
2. The payment obligations referred to in the previous paragraph consist of paying the purchase price of
the products, plus claims due to work performed related to the delivery
related and claims due to the attributable failure of the other party in the
fulfillment of its obligations, such as claims for payment of compensation,
extrajudicial collection costs, interest and any fines.
3. The other party must carefully and as long as the retention of title rests on the products
keep identifiable property of the seller.
4. Products subject to retention of title may be owned by the other party
household circle are consumed and become part of the normal course of business
resold, provided that he also retains title to the delivered goods with his customers
products.
5. As long as the delivered products are subject to a retention of title, the other party may retain the
not pledge products in any way or grant any other right to them to a third party.
6. The other party must immediately inform the seller in writing if third parties pretend
have ownership or other rights to the products subject to retention of title.
7. The other party must provide such a business or household insurance that the products
that are delivered under retention of title are at all times co-insured and the seller will cancel
first request to inspect the insurance policy and the associated premium payment certificates.
8. If the other party acts contrary to the above provisions of this article or the seller
invokes the retention of title, it comes to the seller and his employees
irrevocable right to enter the premises of the other party and the subject to retention of title
to take back delivered products. This applies without prejudice to the seller’s right to compensation
of damage, lost profit and interest and the right to the agreement without further notice of default,
by written notice.
9. The other party cannot transfer or pledge claims against the seller, for whatever reason
to a third. This clause has property law effect within the meaning of art. 83 paragraph 2 (in conjunction with art. 98) of
Book 3 Civil Code.
Article 13: Dissolution
1. The seller always has the right to cancel the agreement without further notice of default by a
to dissolve written notification to the other party at the time when the other party:
a.is declared bankrupt or an application for bankruptcy has been made;
b. applies for (provisional) suspension of payments;
c. is affected by enforceable seizure;
d. is placed under guardianship or administration;
e. otherwise the power of disposition or legal capacity with regard to his
assets or parts thereof, including the situation that the debt restructuring plan
is declared applicable.
2. The other party must always inform the curator or administrator of the (contents of the)
agreement and these general terms and conditions.
Article 14: Force majeure
1. In case of force majeure on the part of the other party or the seller, the seller is entitled to the
agreement by means of a written notification to the other party to dissolve or the fulfillment of
to suspend its obligations towards the other party for a reasonable period without leading to any
compensation.
2. Force majeure on the part of the seller in the context of these general terms and conditions
means: a non-attributable shortcoming on the part of the seller of the person engaged by him
third parties or suppliers or other compelling reasons on the part of the seller.
3. If there will be circumstances in which there will be force majeure on the part of the seller
furthermore understood to include: war, riots, mobilization, domestic and foreign riots,
government measures, strikes within the organization of the seller and / or of the other party or
threat of these and the like circumstances, disruption of the at the time of entering into the
agreement existing currency ratios, business disruptions due to fire, burglary, sabotage, failure electricity, internet or telephone connections, natural phenomena, (natural) disasters, etc. as well
measures hindering imports and exports due to weather conditions, roadblocks, accidents
and the like arisen transport difficulties and delivery problems.
4. If the force majeure occurs when the agreement has already been partially performed, the
the counterparty will in any case fulfill its obligations towards the seller up to that moment.
Article 15: Applicable law / competent court
1. The agreement concluded between the seller and the other party is exclusively governed by Dutch law
applicable.
2. The applicability of the Vienna Sales Convention (CISG) is expressly excluded.
3. Any disputes will be submitted to the competent court in the place where the
seller is established, although the seller always reserves the right to submit a dispute to
the competent court in the place where the other party is established.
4. The consumer may always choose to submit the dispute to the legally competent
judge, provided he makes this choice known to the seller in time. Timely here means:
within one month after the seller has notified the consumer in writing of the dispute
want to submit to the court of his place of business.
5. If the other party is established outside the Netherlands, the seller has the right to choose
to submit the dispute to the competent court in the country or state where the other party
is established.